At PLIEGO DE LA ROSA, we want you to be completely satisfied with your purchase. If for any reason you are not, you have fourteen (14) calendar days from the delivery date to return it.

It is essential to keep the proof of purchase, the product with its original label attached, and that the packaging is in its original condition.

Steps to follow in the return

For all orders, the following procedure must be followed. Shipping costs and customs duties (international) are the responsibility of the customer .

• STEP 1: Send an email to info@pliegodelarosa.com requesting the return label, including the order number, name and description of the products to be returned.
• STEP 2: You will receive the return label at your email address.
• STEP 3: Send the products back.
• STEP 4: PLIEGO DE LA ROSA will refund the net amount of the product after deducting the return costs (shipping and customs, in the case of an international return).

Return Conditions

• Product condition: All items must be returned in their original condition: unused, with the original tag intact and unaltered. Make sure to include all boxes and protective bags ( dust bags ) in the shipment.
• Origin of the return: We only accept returns from the same country to which the original order was shipped.
• Personalized items: Personalized items are not eligible for return.
• Refund: The refund will be issued to the original payment method.